Contact Us
If you have questions about device formats, product availability, an existing order, or a wholesale enquiry, our team is here to help. All enquiries are handled manually to keep responses accurate and aligned with our compliance-led operating approach. Contact us using the options below or submit the form, and we'll respond as soon as possible.
Compliance Notice (AU): Products are intended for adults (18+) and eligible trade customers only. Availability, fulfilment, and ordering eligibility may vary in accordance with Australian regulations, state/territory restrictions, and internal compliance checks. No medical claims are made.
Need Quick Answers?
For the fastest response, WhatsApp is usually the quickest channel. If you're contacting us about an order, include your order reference and the product name for faster handling.
Get in Touch
Wholesale enquiries: please include your business name, order volume expectations, preferred device formats (disposables / 510 cartridges / wax pens / vape oil), and delivery location so we can route your request appropriately.
Send a Message
Share clear details (order reference, product name, and your enquiry). For wholesale, add estimated monthly volume and preferred SKUs to speed up processing.
Response Time & What Happens Next
Once your message is submitted:
Manual Review
Our team reviews your inquiry manually.
Direct Response
We respond with the relevant information or next steps.
Transaction Details
If applicable, order or payment details are shared directly with you.
Guaranteed response time
Within an hour
This response time applies to both email and WhatsApp inquiries, with WhatsApp typically receiving the fastest replies.
Important Information
No Automated CheckoutWe do not use automated checkout or instant payment systems. Every interaction is human-to-human.
Direct CommunicationAll communication is handled directly by our team. You will never speak to a bot.
Manual ProcessingOrders, wholesale requests, and general inquiries are processed manually to ensure accuracy.
TransparencyWe prioritize clarity, transparency, and direct communication in every step of the process.